We want every client to be happy with our work. Because most of our services are custom and time-based, this Refund Policy explains clearly when a refund is possible and how to request one.
1. Overview
This policy applies to payments made to SB Global Solution for technology, e-commerce, export and training services. If your signed quote or agreement includes different refund terms, those terms will apply.
2. Advance and Milestone Payments
- The advance payment reserves our team's time and covers planning and initial work, so it is non-refundable once work has started.
- Milestone payments are for work completed and approved up to that stage, and are non-refundable.
- If work has not started, you may cancel and receive a refund of the advance, minus any costs already incurred.
3. Cancellation by the Client
You can cancel a project or service at any time by informing us in writing. We will charge for the work completed up to the cancellation date and for any third-party costs already paid. Any balance remaining from your payments will be refunded.
4. Non-Refundable Items
The following are not refundable once paid or used:
- Domain registrations, hosting plans, software licences and paid themes or plugins.
- Advertising spend paid to Google, Meta or other platforms.
- Marketplace fees, payment gateway charges and listing fees.
- Freight charges, customs duties, government fees and charges paid to carriers or authorities.
- Monthly service or support fees for a period that has already started.
5. Training and Skill Programmes
- A full refund is available if you cancel before the programme starts.
- Once a programme has started, fees are non-refundable, but you may ask to move to a later batch, subject to availability.
6. Service Issues
If you are not satisfied with any delivered work, please tell us first. We will review the issue and make reasonable corrections within the agreed scope at no extra cost. Our aim is always to fix the problem before a refund is needed.
7. How to Request a Refund
Email us with your name, business name, invoice number and the reason for your request. We will review it and reply within 7 working days.
8. Refund Processing
Approved refunds are paid to the original payment method or by bank transfer within 7 to 10 working days of approval. Bank or gateway charges, if any, may be deducted.
9. Contact Us
If you have any questions about this Refund Policy, please get in touch: