These Terms of Service ("Terms") apply to your use of the SB Global Solution website and to all services we provide. By using our website or working with us, you agree to these Terms. If a separate written agreement or proposal is signed for a project, that agreement will take priority where it differs from these Terms.
1. Acceptance of Terms
By accessing our website, submitting an enquiry or confirming a service, you confirm that you have read and accepted these Terms and are authorised to agree to them on behalf of your business.
2. Our Services
We provide technology services (websites, apps, software, SEO, digital marketing, design and hosting), e-commerce and export support (online stores, marketplace selling, freight forwarding, CHA and documentation) and practical skill training. The exact services, deliverables and timelines for each project are set out in our quote or proposal.
3. Quotes, Proposals and Scope
- Quotes are valid for the period stated on them, or 30 days if no period is stated.
- Work starts once the quote is accepted and any advance payment is received.
- Requests outside the agreed scope may need a revised quote and timeline.
- Timelines depend on receiving your content, approvals and feedback on time.
4. Payments
- Payments are made as per the schedule in the quote, usually an advance followed by milestone payments.
- Applicable taxes, including GST, are charged as per law.
- Third-party costs such as domains, hosting, software licences, ad spend, marketplace fees, freight, customs duties and government fees are payable separately unless included in the quote.
- We may pause work or hold deliverables if payments are overdue.
5. Client Responsibilities
- Provide accurate information, content and documents on time.
- Make sure you have the rights to any content, images, logos or data you give us.
- Review and approve work at each agreed stage.
- Follow the laws and platform rules that apply to your business, products and shipments.
6. Intellectual Property
Once full payment is received, ownership of the final deliverables created specifically for you passes to you. We keep ownership of our own tools, code libraries, templates and methods, and you receive the right to use them as part of your deliverables. Unless you ask us not to, we may show completed work in our portfolio.
7. Third-Party Services
Many services rely on third parties such as hosting providers, marketplaces, payment gateways, carriers, customs and government portals. Their availability, rules, fees and timelines are outside our control, and we are not responsible for their actions, delays or changes.
8. Confidentiality
Both parties agree to keep each other's business information, logins and project details confidential and to use them only for the agreed work, unless disclosure is required by law.
9. Limitation of Liability
We deliver our services with care and skill. To the extent allowed by law, we are not liable for indirect or consequential losses such as loss of profit, data or business. Our total liability for any claim is limited to the amount you paid us for the specific service concerned.
10. Termination
Either party may end a project with written notice. You will pay for work completed up to that date and any costs already incurred. Refunds, if any, are handled as per our Refund Policy.
11. Governing Law
These Terms are governed by the laws of India. Any dispute will first be discussed in good faith, and if not resolved, will be subject to the jurisdiction of the courts where our registered office is located.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page. Ongoing projects will continue under the terms agreed when they started, unless both parties agree otherwise.
13. Contact Us
If you have any questions about this Terms of Service, please get in touch: